Program Manager - Talent Management

HR Program Manager 

About KBS 

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we are looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. 

If this sounds like you, then why wait, APPLY TODAY!! 

Salary Range: $115000  - $125000 

Position Summary: 

The Program Manager of Talent Management directs the organizational development function of the organization and develops processes and programs designed to encourage strategic change and transformation.

Essential Duties and Responsibilities

• Job responsibilities include but are not limited to:
• •    Develops, implements and directs talent programs, policies and procedures to improve employee retention, engagement and participation.
• •    Manages performance appraisal process and salary review.
• •    Confers with senior leaders and supervisors to guide and assist them in talent matters.
• •    Creates talent tools, resources, training and materials, such as onboarding content and performance management communications.
• •    Informs supervisors of training and career development opportunities, succession planning and internal transfers that are available for their teams.
• •    Defines operational metrics for employee engagement, workforce management, workforce planning, and performance management.
• •    Ensures the creation and completion of employee development programs for key talent. Monitors external trends which could impact talent.
• •    Develops and validates tools meant to measure employee productivity, performance, or engagement.
• •    Oversees the development of innovative solutions to performance issues or competency gaps and monitors program progress to completion.
• •    Leads the annual performance review process
• •    Develop / Enhance processes for increased operational efficiencies
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• Additional Duties and Responsibilities
• As required by management
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• Knowledge, Skills and Competencies
• Knowledge:
• •       Workday experience – performance and talent modules
• •       Facilities, Janitorial, building and / or landscaping service industry a plus
• •       Fair employment and other Federal, State and Local employment laws  
• Skills 
• •       Management experience
• •       Ability to influence others
• •       Strong written and verbal communication
• •       Ability to synthesize information into meaningful action
• •       Analytical
• •       Experience in developing and executing development strategies in a high-volume, remote workforce organization
• •       Established ability to manage multiple, complex projects simultaneously in a spontaneous, fast- paced environment, with excellent orientation to the details
• •       Ability to work with all levels of organization 
• Competencies
• •       Integrity: Ability to gain and maintain trust and confidence
• •       Adaptable and resourceful
• •       Business Acumen
• •       Interpersonal savvy
• •       Action oriented
• •       Agile learner
•  
• Educational Qualifications/Job Experience Requirements
• Experience
• •       3-6 years talent or employee development experience, with at least 3 years in retail, hospitality, or multi-unit organization (preferred)
•  
• Education
• •       Bachelor's degree or equivalent experience
•  
• Working Conditions/Physical Requirements Schedule: 
• •       Regular weekly schedule; may be required to work weekends or holidays 
•  
• The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical requirements:  
• •       Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs. 
• •       Ability to speak clearly (use of voice)
• •       Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
•  
• Environment:
• •       Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment
• •       Lighting varies based on building requirements and may be adjusted within reason 
• •       Time constraints and related pressures to complete work are high
•  
• Travel: <25%