Robotic Program Director

Position Summary

The Robotic Program Director assumes full ownership of robotic cleaning performance following deployment, ensuring that operational excellence and expected behaviors are consistently reinforced. This role is responsible for analyzing operational data to identify trends, issues, and opportunities for improvement, driving initiatives to minimize downtime and maximize the value of robotic solutions. The Director leads a regionally aligned team, collaborates closely with Operations to address program gaps and retraining needs, and partners with Strategic Account Managers (SAMs) to support accounts where robots are actively operating.

100% Remote opportunity anywhere in the U.S.

Essential Duties and Responsibilities

• Post-Deployment Ownership: Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success.
• Behavior Reinforcement: Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites.
• Operational Data Analysis: Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements.
• Downtime Reduction Initiatives: Lead targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency.
• Regional Team Leadership: Manage and develop a team aligned by region, fostering collaboration, accountability, and high performance in support of robotic cleaning programs.
• Operations Collaboration: Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement.
• Strategric Account Partnership: Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

Knowledge, Skills, and Competencies

• Deep understanding of robotic cleaning technologies and operational best practices.
• Strong analytical skills for interpreting operational data and driving performance improvements.
• Proven ability to lead and develop regionally distributed teams.
• Experience collaborating with cross-functional partners, including Operations and Account Management.
• Excellent communication, organizational, and problem-solving abilities.

Educational Qualifications/Job Experience Requirements

• Bachelor’s degree in a related field required.
• 10+ years of experience in robotics program management, operations, or process improvement, with a focus on post-deployment performance and team leadership.
• Proven experience assuming full ownership of robotic cleaning performance after deployment, including ongoing monitoring and optimization of results.
• Demonstrated ability to reinforce and uphold expected operational behaviors and standards set during deployment, ensuring consistency and compliance across multiple sites.
• Extensive background in analyzing operational data, identifying trends, diagnosing issues, and implementing corrective actions to improve robotic cleaning outcomes.
• Track record of driving initiatives to reduce robotic downtime, enhance reliability, and maximize equipment utilization.
• Experience leading and developing regionally aligned teams, fostering collaboration, accountability, and high performance in support of robotic cleaning programs.
• Strong history of working with Operations teams to identify program gaps, assess impacts, and coordinate retraining efforts for continuous improvement.
• Proven ability to partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.
• Experience with post-deployment performance analysis, including the use of KPIs and metrics to measure success and guide program enhancements.
• Background in developing and implementing retraining programs based on operational feedback and performance data.
• Ability to communicate complex operational findings and recommendations to cross-functional teams and senior leadership.
• Experience managing multiple projects and priorities in a fast-paced, dynamic environment.
• Strong organizational, problem-solving, and decision-making skills, with a focus on continuous improvement and operational excellence.

Working Conditions/Physical Requirements

Schedule:

·      Variable schedule during deployments; standard Monday–Friday outside of deployments.

·      Occasional on-call support for urgent issues or critical incidents.

·      Ability to travel up to 60% as needed for business requirements.

·      Comfortable working in retail, office, and commercial environments.

·      Physical ability to support field operations as needed